Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
Custom and personalized orders
Any item can be customized in shape, size, wood species, finish etc. Just contact us for a quote.
Care instructions
This is critically important. Wood cutting boards must never EVER be put in a dishwasher, or completely submerged in water. It's OK to run some lukewarm water and soap over them to wash off stubborn or greasy issues, but they must then be completely dried and oiled with mineral oil again to prevent warping or cracking. Never let a cutting board sit in water - it's common to put a hand towel under the board while using it. It's very easy to see when water damage happens because it will bow - at that point it might be repairable, but it's more likely to be ruined. Do not use organic oils like vegetable/canola/coconut/etc to oil the board. It will start smelling rancid as those oils break down. Use only food grade mineral oil.
Fixing a cutting board
First, if the problem is water damage (bowing, bad cracking) it's likely that the board has been ruined. Constantly keeping the board oiled and waxed will help eliminate this problem.
If a cutting board has lots of scratches and mars on it, grab some 180 grit sandpaper and sand the surface as evenly as you can until the scratches are gone. Then, oil it heavily (letting it puddle on top for an hour or so), wipe off and dry, then wax using beeswax. Home Depot/Lowes/etc carry basic mixes that can help with this process.
If a cutting board has split or is cracking at a lamination point, it likely was heated up or water damage. These boards are not meant for use as hot pads, and if they get over 160 degrees the resin can start to melt.